Shipping policy

We currently deliver to addresses throughout the United Kingdom.

Delivery charges
Available delivery options and the exact charge are displayed at checkout before payment. Standard UK delivery is free on eligible orders of £50 or more. Some selected products may also qualify for free delivery regardless of order value.

Processing and delivery
Orders are prepared for dispatch as promptly as possible. The delivery service and estimated timeframe available for your address will be shown at checkout. Once your order has been dispatched, you will receive a confirmation email with tracking information when tracking is available.

Orders placed on weekends or UK bank holidays will be processed from the next working day. Delivery estimates are not guarantees and may be affected by courier delays, severe weather, or periods of unusually high demand.

Address accuracy
Please check that your delivery address is complete and correct before submitting your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after dispatch.

Delayed, lost, or damaged parcels
If your parcel is delayed, arrives damaged, or has not arrived within the estimated timeframe, please contact us through our Contact page. Include your order number and photographs where an item or parcel has arrived damaged. 

Failed delivery and returned parcels
If a parcel is returned because the address supplied was incorrect, incomplete, or delivery could not be completed, an additional delivery charge may apply before it is resent.

This policy applies to UK deliveries. Delivery options and prices shown at checkout take priority if they differ from this policy.